ITIL Service Management


ITIL Service Management

I have certifications in all the relevant ITIL bodies of knowledge where I have used these skills to assist the establishment of an official MES team in Sasol South Africa integrating Manufacturing Systems applying processes of general IT Service Management. Our Information Management department receives plant IT/IIT/OT and MES incidents and requests, change management, contract management and establishment, service transitions, IT Service Continuity Management plans as any large scale IT department would, just this time from the shop floor users. I, with a team of talented IT and Engineering professionals, have managed to bring these traditional IT concepts to the manufacturing IT world at Sasol South Africa.